Shipping & Returns

This Shipping & Returns document explains how Nga Chi Limited dispatches orders and how customers return items. It applies to every purchase made through bootszpcsj.com. Reviewing this document before placing an order confirms that you accept the procedures described here.

Order Processing

Orders are reviewed and prepared after payment confirmation. Nga Chi Limited processes orders on business days. Orders placed outside business hours are handled on the next business day. Verification of payment and address details may extend preparation time. Customers receive an order confirmation message once payment clears and a dispatch notification once the parcel leaves the warehouse.

Shipping Destinations

Nga Chi Limited ships to the destinations available at checkout. Delivery addresses must be complete and accurate. Customers are responsible for providing a valid street address, postal code, and contact telephone number. Orders returned because of an incorrect or incomplete address follow the return procedures described in this document.

Shipping Timeframes

Delivery timeframes depend on the destination and the carrier assigned to the parcel. Standard delivery applies to all orders, and transit time begins on the date of dispatch rather than the date of purchase. Remote locations require additional transit time. Nga Chi Limited does not guarantee delivery on a specific calendar date.

Tracking

A tracking reference is issued for each dispatched parcel. Customers may monitor progress through the carrier tracking portal. Tracking information updates as the carrier scans the parcel. If tracking shows no movement for an extended period, customers should contact Nga Chi Limited using the contact details at the end of this document.

14-Day No-Reason Refund Policy

Customers may request a refund within 14 days of receiving the order without providing a reason. The 14-day period begins on the date the parcel is delivered. A refund request submitted after the 14-day period expires cannot be accepted. The request must be submitted in writing to [email protected] with the order number included.

Return Eligibility Conditions

Returned items must be unused and in their original packaging. Items must be returned with all original accessories, tags, and protective materials that accompanied the shipment. Items showing signs of wear, outdoor use, alteration, or damage caused by the customer do not qualify for a refund. Nga Chi Limited inspects every returned item before approving a refund.

Return Shipping Costs

The buyer completely bears the return shipping costs. Nga Chi Limited does not reimburse return postage, packaging expenses, insurance, or any fees charged by the carrier selected by the customer. Original shipping charges paid at checkout are not refunded. Customers are advised to use a trackable shipping service because Nga Chi Limited cannot process a refund for a return parcel that is lost in transit.

Step-by-Step Return Process

Step 1: Send a refund request to [email protected] within 14 days of delivery. Include the order number and the reason for the return.

Step 2: Wait for written approval from Nga Chi Limited. Return parcels sent without prior approval are refused.

Step 3: Pack the items securely in the original packaging with all accompanying materials.

Step 4: Write the return authorization reference on the outside of the parcel.

Step 5: Ship the parcel to the return address provided in the following section and retain the tracking receipt.

Step 6: Send the tracking number to [email protected] so that the parcel can be monitored.

Step 7: Wait for inspection. Nga Chi Limited completes the inspection after the parcel arrives at the return address.

Return Shipping Details

The recipient must be Nga Chi Limited, the contact phone is +852 5011 8837, and the specific return address is G/F, North Wing, Wong Tai Sin Shopping Centre, 136 Lung Cheung Road.

Refund Processing Times

Refunds are issued only after the returned items pass inspection. The refund arrival time is at least 14 days from the date Nga Chi Limited approves the return. Banking systems and payment providers add their own processing periods after the refund is released. Customers should allow the full period before contacting Nga Chi Limited about a missing refund.

PayPal Refunds

PayPal refunds take at least 14 days to appear in the customer account. Local laws require up to 30 days for PayPal refunds in some regions, and Nga Chi Limited complies with those requirements. Customers in those regions must allow up to 30 days for the PayPal refund to complete.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. Claims submitted after the 7-day period cannot be accepted. The claim must include the order number, photographs of the item, and photographs of the packaging. Verified claims are resolved through replacement or refund at the discretion of Nga Chi Limited. This 7-day requirement matches the Terms of Service.

Exchanges

Nga Chi Limited does not operate a direct exchange program. Customers who require a different size or color must complete the return process and place a new order.

Order Cancellation

Cancellation requests submitted before dispatch are accepted and refunded in full. Cancellation requests submitted after dispatch follow the return procedures described in this document.

Contact

Questions about shipping and returns may be sent to [email protected] or directed to +852 5011 8837. Written correspondence may be mailed to G/F, North Wing, Wong Tai Sin Shopping Centre, 136 Lung Cheung Road.